The Ultralight Outfitters Customer Service

Shipping Policies

Most orders ship out within 2-4 business days. Then it takes 3 additional business days by UPS / USPS to reach you. In the event your order cannot be shipped, you will be contacted immediately by e-mail and informed of the reason for the delay.

All orders will be shipped pending credit approval. Ultralight Outfitters reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities. We may contact customers for additional information as required. You will receive an email notification the day your order has been shipped.

Shipping Prices to US addresses

Your Order Subtotal Shipping Cost (in US Dollars)
up to $49.99 $8.00
$50.00 – $79.99 $12.00
$80.00 – $119.99 $16.00
$120.00 and up $20.00

International Shipping: We charge you the actual shipping cost to get your package to you via insured international mail. Please email us BEFORE YOU PLACE YOUR ORDER, so we can let you know what shipping will cost on your package, and how to add this charge to your order when you check out.

Order Cancellation

If you’d like to cancel or change an order for any reason, please contact us immediately using the Contact Us form on our website. We will do everything we can to accommodate your request. We enter orders daily into our shipping process, and once an order has entered the shipping process, we can not change or cancel it.

If your order cannot be cancelled, don’t worry, you can send it back once it arrives. See Ultralight Outfitters Return Policy below.

Product Guarantee

Ultralight Outfitters also provides a Lifetime Guarantee that all of our products are free from manufacturing defects.

Return Policy

You may return any purchase for any reason, within 30 days, for an exchange, a replacement, or a refund on your credit card.

All returned merchandise must be “AS NEW”, and include all of its original packaging.

For Credit Card Refunds, we will issue a credit to the original credit card for the cost of the item and the sales tax, if applicable. Please allow two billing cycles for the credit to appear on the credit card’s printed statement. Shipping costs are non-refundable.

To return or exchange merchandise contact us using our web Contact Us form. Tell us your your name, address, the date of your purchase, and what you would like to return.

We’ll email you a return authorization and return instructions. It’s just that simple!

Ultralight Outfitters Privacy Policy

Ultralight Outfitters, Inc. makes changes and additions to this policy from time to time. Please take time to review updates on a regular basis.

Ultralight Outfitters, Inc. respects your privacy. All information that you provide us is held with the utmost care and security. Ultralight Outfitters collects and stores personally identifying information about individuals/businesses/organizations as a standard business practice. Any information that you provide to us will be used for our purposes only. Your information will not be shared with individuals or other companies (such as direct mail organizations) unless required by law. However, we may need to provide your name and delivery address to third parties that we use for delivering specific services to you (such as shipping).

The Ultralight Outfitters web site contains links to other sites, and Ultralight Outfitters Inc. is not responsible for the privacy practices or the content of those Web sites.

Ultralight Outfitters Inc. complies with the Children’s Online Privacy Protection Act, which requires the consent of a parent or guardian for the collection of personally identifiable information from children under 13 years old.

Ultralight Outfitters Inc. will typically respond to email and other inquiries that it receives and may retain such correspondence in order to improve its products, services, and Web site, and for other undetermined purposes.

Do you still have questions?

If you haven’t found the answer you are looking for, just email and ask! We would love to hear from you.